Refund Policy
We refund when the service we agreed to provide does not work as promised. We do not offer change-of-mind refunds for a service delivered as agreed.
When a refund applies
A refund applies when a paid BznsFlow service or deliverable fails to provide the functionality or work we promised for your engagement. We assess the issue against your agreed scope, proposal, order and relevant communications about what we would deliver.
What is outside this policy
We will assess third-party outages or restrictions against our actual commitments to you. A third-party dependency does not automatically remove responsibility for work we promised.
- Changing your mind, choosing another provider or not using a service that works as agreed.
- Requesting features, channels or work that were not included in the agreed scope.
- Sales, revenue, lead volume or other business results that we did not promise as part of your engagement.
- Problems caused solely by incorrect information, missing access, unauthorised changes or misuse on your side, where resolving those matters was not our agreed responsibility.
How to request a refund
Email ahmed@bznsflowai.com with your business name, account email, invoice or payment reference, the agreed service that is not working and a clear description of the issue. Include relevant dates and examples where available. Please redact customer data and never send passwords, access tokens or payment-card details.
Reviewing the issue
We will compare what was promised with what was delivered and may ask for the information or access reasonably needed to verify the failure. We may offer to correct the problem and agree any next steps with you. This review does not replace or delay remedies you are entitled to under applicable law. We will explain the outcome and the basis for any refund decision in writing.
Refund amount and payment
The refund covers fees paid to BznsFlow for the service, deliverable or period affected by the verified failure. Where the whole agreed service was not delivered as promised, the refund covers that service; where only part was affected, we explain how the corresponding amount is calculated. Setup fees are assessed in the same way when the agreed setup was not delivered as promised.
Charges paid directly to another provider must be raised with that provider. Any third-party charges collected by BznsFlow are assessed under your agreed terms and applicable law. We will confirm the refund amount, payment method and expected processing time in writing.
Your agreement and legal rights
This policy does not reduce any refund rights or guarantees already agreed with you, or any rights and remedies that cannot be excluded under applicable law. It does not change your cancellation terms or create a guarantee of business results.