Terms of Service
These terms apply when a business uses BznsFlow and its WhatsApp assistant, Layla. By creating an account or connecting a WhatsApp number, you agree to them on behalf of your business.
The service
Layla answers customer messages on your business's own WhatsApp number using the facts, services and prices you approve, asks short qualification questions, and shows every conversation in your dashboard. You can take over any chat, reply yourself and send approved template messages to customers who agreed to receive them.
Layla replies only after you review her answers and activate her. You can pause her at any time.
Your account
- You sign in with a one-time code sent to your email. Keep access to that mailbox secure; anyone who controls it can sign in.
- The information you give us about your business must be accurate, and you must have authority to act for that business.
Connecting WhatsApp
You connect WhatsApp through Meta's own sign-up window and choose which business portfolio, WhatsApp Business Account and number to share. You authorise BznsFlow to use that access to receive and send messages, read templates and check the connection on your behalf.
Your use of WhatsApp remains subject to Meta's WhatsApp Business Terms, the WhatsApp Business Messaging Policy and Meta's Commerce Policy. Meta may charge your business for messages; those charges are between you and Meta unless we agree otherwise in writing.
Connecting Instagram
You may connect your professional Instagram account independently of WhatsApp. You authorise BznsFlow to identify that account, receive customer-initiated direct messages and send replies using approved business information. You can pause replies, take over conversations or disconnect the channel.
Instagram replies, including manual replies through this version of BznsFlow, are limited to the 24-hour messaging window. Instagram publishing, comment replies, campaigns and extended Human Agent access are not included. Your use remains subject to Meta’s applicable platform terms.
Your responsibilities
- Only send marketing messages to customers who gave you permission, and keep a record of that permission. Layla stops marketing to anyone who opts out.
- Reply outside WhatsApp's 24-hour customer service window only with approved templates.
- Keep the facts Layla uses correct and up to date, and give customers a way to reach a person.
- Do not use the service for unlawful, misleading, harassing or spam messages, or for anything WhatsApp does not allow.
Answers and accuracy
Layla answers from the facts you approve and tells customers when she does not know. Automated replies can still be wrong or incomplete, so review your conversations and correct your facts when needed. You remain responsible for the offers and commitments your business makes to its customers.
Fees
Any paid plan, setup fee or trial is agreed with you in writing before it starts. Nothing in these terms creates a charge on its own.
Your data
Your business owns its data. We process your customers' data on your behalf as described in our Privacy Policy, and you can export or delete it as described on our data deletion page.
Availability and changes
We work to keep the service running, but it depends on Meta, WhatsApp and our hosting providers, and we do not guarantee it will always be available or error-free. We may change or improve features; if a change materially affects you, we will tell you in advance where we reasonably can.
Ending the service
You can stop at any time by pausing Layla, removing BznsFlow's access in Meta, or asking us to close your account. We may suspend an account that breaks these terms or Meta's policies, or that puts customers or the service at risk.
Liability
To the extent the law allows, BznsFlow is not liable for indirect or consequential losses, lost profits, or losses caused by Meta, WhatsApp or other third-party services. Nothing in these terms limits liability that cannot legally be limited.
Changes to these terms
We will post any update on this page with a new date. If a change is significant, we will email account owners before it takes effect.
Contact
Questions about these terms: ahmed@bznsflowai.com.